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From the Editor: The IT’s here – why aren’t you using it? |
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Written by Charles Christian
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Just under ten years ago I began writing my book Legal Practice in the Digital Age (it was subsequently published in 1998), which contained the then radical – if not downright heretical – idea that law firms had spent the previous quarter of a century investing in inward-looking back-office administration systems, when what they should have been doing is spending that money on client-facing systems that would improve or at least enhance the delivery of legal services to their clients. In other words, instead of building ever more complex billing systems, they should have been trying to create the legal world equivalent of the bank ATM. |
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The great mobile fight |
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Written by Damien Blackburn, Davenport Lyons
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BlackBerries first appeared on the scene in 1999. After a slow start, by 2006, Research In Motion (RIM), the manufacturer, had more than 6 million subscribers to its service. Not bad for a predominantly business-orientated gadget. |
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Virtual cost busting |
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Written by Julian Boardman-Weston
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Lawyers are not always on top of what they need to do to improve the financial performance of their firms or their teams. Figures and financial concepts do not always connect up to their everyday way of thinking and working. One way of helping to make that connection is to use computer simulation. In a simulation, the lawyer can learn by doing – trying out and experimenting to find what real-world actions lead to what financial consequences. |
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Software on tap |
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Written by Alastair Morrison, Strathclyde University
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As the quality and choice of software available online improves, your firm could see some marked benefits. |
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Scaling the CRM mountain |
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Written by John Rogers
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There are many obstacles along the way to setting up a successful CRM system, and the chances of failure are high. But with careful planning and the correct equipment, it can be done. |
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Staying in touch |
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Written by Jon Gould, Charles Russell
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As a new generation of trainees arrive having grown up with instant messaging, it’s time to look at what your firm does with this technology. |
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Running in tandem |
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Written by Charles Christian
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How your firm can avoid a nasty shock when the next big business application is selected. |
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